Patient Registration Coordinator - Full-Time - Medstar Washington Hospital Center - Outpatient Behavioral Health

Overview

Come work with a growing interdisciplinary team! Signet Health manages the Behavioral Health Services for MedStar Washington Hospital Center.

Our team uses evidence-based treatment modalities to help provide cutting-edge and quality therapeutic services to those that need it most in the District of Colombia area, as well as surrounding states.

Our services include brief therapy, group therapy, addiction related services, medication management, Intensive Outpatient Treatment Program (IOP), Partial-Hospitalization Program (PHP), and integrated Co-Occurring treatment for adults and older adults.

We have a Full-time Patient Registration Coordinator opening that offers rich and unique learning opportunities. Flexible hours would include coverage from M-F from 8 : 30a-5p, as well as potential evenings and weekends.

This person is responsible for a complete range of front and back end ambulatory office operations. This will include various clinical, insurance verification, managing office area, scheduling, call center, patient portal management and collaborative administrative tasks in an Outpatient Behavioral Health Setting.

The primary functions and role of this position include the following :

• Provides top-notch customer service, both to patients and internally to the ambulatory interdisciplinary team by greeting patients and visitors with a friendly and welcoming attitude and behavior.
• Performs timely and accurate registration, co-pay collection, insurance verification, sign-in / check-in functions and notification of patient arrivals.
• Remains available to answer / screen telephone calls and will re-route patients for needed care.
• Guides and supports patients and their families, as needed through their needed care and within the facility.
• Schedules and coordinates appointments as necessary and obtains relevant diagnostic test results prior to patient's appointment.
• Completes required chart documentation in the EMR system, and will help with pre-authorizations as appropriate.

Requirements / Qualifications

Candidates should have a minimum of 3 years working in a medical clinic or ambulatory setting, and a high school diploma or GED.

A Certified Medical Assistant (CMA) or bachelor's degree in business or related field is strongly preferred. Experience working with patients experiencing active behavioral health and / or addiction related symptoms is preferred.

This position will be cross trained throughout the clinic to support traditional CMA duties, but will primarily be an administrative / operational support role.

Must be flexible to adjust to the needs of a fast-paced environment, demonstrate effective problem-solving skills and display excellent oral / written communication skills.

Hospital / Program Description

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research.

Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.

Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.