The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
Minimum Requirements
- High School Diploma/GED
- Ability to read and communicate in English
- Ability to work flexible schedules and in various weather conditions
- Must obtain an Airport ID Badge within 30 days of employment
Main Responsibilities
- Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
- Resolves customer inquiries and complaints fairly and effectively
- Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
- Recommends and implements programs to support customer needs
- Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
- Complies with all relevant airport and Jet Aviation policies, regulations, and laws
- Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
- Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
Desired Characteristics
- 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
- Passionate about Delivering the Best Experience
- Willingness to always provide a five-star experience
- Quickly adaptable to changing priorities and customer needs
- Able to quickly identify alternative and positive solutions to problems
- Ability to deal with customer frustrations while still maintaining that positive attitude
- Promote a Climate of Excellence
- Aware and sensitive to the concept of luxury and best in class quality
- Has a sense of urgency for customer requests
- Communicates clearly, both verbally and in writing
- Active and effective listener to understand what customers are saying
- Seeks continuous improvement opportunities
- Act as a Jet Aviation Brand Ambassador
- Is positive and has cross-cultural awareness
- Establishes self-accountability
- Embraces feedback and coaching
- Naturally empathetic
- Ability to demonstrate good communication skills
- Ability to work calmly and effectively under pressure
- Ability to demonstrate multitasking abilities.
- Cultural awareness and related sensitivity
- Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
Customer Service Representative
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. Performs the Four Step...
Customer Service Representative | Ca | Sacramento | 01 Dec 2021
Customer Service Representative **Customer Service Representative - CARSTAR Capitol Collision Center**. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Educate customers on C...
Associate Customer Service Representative
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Customer Service in a customer facing role. Knowledge of principles and processes for providing customer service, including customer nee...
Customer Service Representative - Westwood Insurance Agency
Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries. As a full-service agency, we can help customers find the right cove...
Customer Service Representative
As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base. Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments. Proactively maximi...
Customer Service Representative
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. As a Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best i...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend a...
Part Time Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Service Representative
The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business. The Customer Service Representative handles calls from ...