Customer Service Representative Nights and Weekends
Planet FitnessClinton, IA, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCustomer service : communicating and interacting with customers in a way that exceeds their wants and needs. Listening : actively listening to customers, empathizing, and working together to solve the problem. Problem solving : recognizing and defining problems, analyzing relevant information, and encouraging alternative solutions and plans to resolve situations. Diplomacy : demonstrating tact and skill in all interactions while using appropriate behavior and language. Communication : ability to communicate questions, concerns, or issues to a supervisor in a timely manner. Honesty and good work ethic. Strong customer service skills. Basic computer proficiency. Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Must be able to lift to 50 lbs. less than 30% of the time. Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities
Customer Service Representative
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential duties and responsibilities include :
- Greeting and meeting potential members, providing a great customer experience.
- Handling front desk related tasks such as answering phone calls, taking info calls and tours, and assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitating member services issues and questions and forwarding to Club Manager / Manager in Training / Team Lead as needed.
- Helping maintain the neatness and cleanliness of the club.
Essential behavior requirements include :
Minimum qualifications include :
Physical demands include :
Benefits include :
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Customer Service Representative • Clinton, IA, US