Customer Service Representative 2

Job Description

Our Company

Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace.

We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

We welcome talented, passionate, and highly motivated individuals to join our team.

Summary

Processes sales orders, resolution of customer product or service issues, reporting as required, tracking on order demand and communication of forecast variances.

Coordinates test & evaluation of equipment while providing general customer service as required.

Essential Functions

• Processes territory sales orders and order changes to include price quotations, preparation, and follow-up on purchase orders and confirmation of shipment dates
• Uses manufacturing resource software to retrieve customer information, verifies inventory levels, and processes purchase orders
• Interfaces with Production Control staff regarding order status and scheduled shipment dates
• Verifies customer credit status with accounting department and completes necessary paperwork to issue credit or debit
• May interface with Marketing on forecast variances and monthly activity reports
• Assistant to Customer Service Manager (as needed in absence of CS Manager)
• Provides sales representatives and customers with informational materials such as sales brochures, catalogs, etc.
• Maintains purchase order communication files
• Coordinates Test & Evaluation Equipment for field testing
• Other responsibilities as needed and assigned

Knowledge, Skills, and Abilities

• Computer skills : Proficiency in word processing and spreadsheet applications required (MS Word & Excel preferred). Familiarity with manufacturing software applications preferred
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
• Knowledge of fountain beverage dispensing industry and equipment preferred
• Accurate typing and data entry skills required
• Strong organizational and problem-solving skills required
• Strong technical skills to interface with Engineering staff in resolving customer issues of a technical nature
• Familiarity with international shipping helpful
• Knowledge of Lancer Quality Systems
• Bilingual Preferred but not required

Education and Experience

• High School Diploma or GED equivalency required
• Some college in a business-related field preferred
• Minimum two (2) years general office experience required, with exposure in a customer service environment preferred
• 2 yrs. B2B Sales Experience & Account Management

Notice To Third Party Agencies

Please note that LANCER does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, LANCER will not consider or agree to payment of any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, LANCER explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of LANCER.

EEO Statement

Lancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements