Lead Clinical Solutions Specialist | PAM Health Corporate

Responsibilities :

Project Coordination for assigned clinical solutions IT projects; including interface

integration, ancillary and 3rd party vendor systems

Has a understanding of enterprise healthcare clinical application systems

Develops Business Requirements Specification & Process Flow documents for new

requests

Coordinates Change Management utilizing a systematic approach, analysis, and standard

processes

Creates software functional and integrated test scripts; tracking and regression testing

for system updates

Develops team standard templates to promote standardized documentation

Formulates PowerPoint presentations, user guides, and job aides for clinical business

users and team training

Backfill resource for Senior Director, and team members when out of the office for

PTO, sick, and other out of the office events

Responsible for training of physicians, nurses, therapists, and other staff members on

clinical EHR applications at outpatient clinics and inpatient hospitals nation-wide.

Responsible for Go Live support of EHR applications during the Go Live period, as well

as post Go Live period.

Performs changes to clinical EHR templates / forms (, such as evaluations, daily

notes) as requested and approved by the Corporate VP Clinical Solutions and other

corporate clinical leaders.

Review of clinical workflow documentation for inpatient hospitals and outpatient clinics

for Rehabilitation (IRF), Specialty (LTAC) and Behavioral Health patients.

Provide field-based small team / project leadership.

Configuration, set-up and maintenance of EHR clinical modules for outpatient clinics

and inpatient hospitals.

Supports communication, workflow documentation, issue reporting between clinicians,

PAM servicedesk, EHR vendor and other related support departments

Analysis and problem resolution of clinical computer applications and other computer

systems as required Application include but are not limited to :

Patient Care Documentation

Order Entry

Other Clinical Applications as required such as TigerConnect

Problem solving and resolution of ServiceNow issues reported to the PAM Service Desk

that are related to Behavioral Health clinical applications.

Take direction from the Senior Director of Clinical Solutions

Collaborate with Clinical Solutions team, representatives from the hospitals, WellSky

and other vendors servicedesks.

On call support as needed

Required Skills, Education, and Experience :

EHR Implementation and support experience REQUIRED.

Experience with training and support for healthcare providers

Excellent organizational skills, attention to detail and highly accurate work are essential

Able to work on multiple projects involving multidisciplinary teams

Demonstrates the ability to plan and organize; and set priorities

Experience with EHR Behavioral Health documentation and maintenance of EHR forms

REQUIRED

Excellent organizational skills, attention to detail and highly accurate work are essential

Able to travel extensively nationwide using publicly available air and ground

transportation