Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Chase Payment Solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services.
We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses.
Together, . Morgan and Chase hold the #1 position in payments market share both in number of transactions and volume processing over 2 trillion in volume and over 50% of eCommerce transactions in the .
The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Participate in the agile processes to help answer questions and remove impediments
- Build strong, cohesive partnerships with internal and external stakeholders and working effectively in a matrix organization
- Use data-driven insights to optimize for the product experience and workflows
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Understand basic technology concepts (APIs, User Acceptance Testing, entitlements / credentials,
- Strong verbal / presentation and written communications skills
- Ability to synthesize ambiguous customer needs into clear product requirements
- Possess technical depth to understand the internal and external system dependencies
- Strong Interpersonal Skills - Drives accountability by influencing, encouraging, and motivating; effective at working in a matrix
- Excellent Organizational and Problem-Solving Skills - Demonstrated process orientation, even in changing or ambiguous situations
Preferred qualifications, capabilities, and skills
- Understanding of Payments landscape
- Previous experience and proven success with tech innovation and digital transformation initiatives
- Strong Leadership Skills - Hands-on experience managing cross-functional teams in a range of projects
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