We're looking for an Electromechanical Service Technician in Massachusetts!
The position is for our top group client - a global leader in the field of accelerators with outstanding market reputation and exceptional employee retention rate.
About the role :
- Field work supervising annual preventative maintenance services for our installed base.
- Schedule and communicate recommended preventive maintenance services with existing and new customers.
- Assist at sites in the Americas with customers’ annual preventative maintenance services, troubleshoot issues, and supervising the installation of replacement parts.
- Review and recommend spare parts for customer PM services or their stores.
- Be available to answer customer questions by phone and email, which may require research of their prior work records and installation records.
- Coordinate the scheduling of services between our headquarters in Japan, our office in the USA, our USA-based subcontractors, and our customers in the Americas.
- Maintain customer service history and planning for future preventative maintenance work.
- Maintain and organize local inventory and restock as needed.
- Packaging, shipping, and receiving of parts from Japan, our inventory, and inspecting returned parts for maintenance.
Expectations :
- Must be a person of integrity with a strong willingness to respect and help our customers.
- Willing to travel (up to 50%) domestically and occasionally internationally, which may at times include weekends and holidays.
- Familiarity with Operating & Maintenance Manuals and able to read schematics and other technical drawings.
- Must learn the operation of Electron Beam Processing Systems. Training will be provided at our parent company headquarters and at customer sites.
- Must be a well-organized individual with the ability to write comprehensive after-action reports.
- A sense of urgency with respect to organizing people and solutions to solve a customers’ issue.
Requirements / qualifications :
- Technical training in electronics and instrumentation. Comfortable around industrial machinery.
- Experience with the operation and servicing of electromechanical equipment and systems.
- Experience with vacuum systems.
- Mechanically adept person with a willingness to roll up their sleeves as necessary.
- Experience training operations personnel
- Experience with or willing to learn operation of forklifts and pallet lifts.
- Adept in the use of MS Office applications (Outlook, Word, Excel).
If you are interested in this or future opportunities in your area, please send your CV to [email protected] and we will contact you when opportunities arise that match your geography and experience.
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