As a Body Shop Customer Service Representative at Gator Body Shop of Melbourne , you will have the opportunity to make a positive impact on our business and in the lives of our team members and guests every dayIf you enjoy interacting with people, welcoming customers and overseeing daily shop tasks, this is a great role for you to consider with Gator Body Shop.
Our Customer Service Representative is the person that regularly interacts with our customers through scheduling estimates and / or repairs.
This person is crucial for keeping the shop's schedule and office organized and running smoothly.
This is an entry level position that offers the opportunity to learn our business operations and further grow your career.Responsibilities :
WOW every customer through all phases of the repair process Ensure insurance partners and customers are supported in a timely and professional manner Build relationships with customers by effectively responding to calls, text messages, and walk-in business Coordinate communications between customers and Estimatics team Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
Facilitate all administrative aspects of the repair process Manage payment process which could including credit, check and cash handling Other duties as assignedQualifications :
- Previous experience interacting with customers Computer Skills that include ability to navigate multiple computer programs at the same time Demonstrated ability to multitask Comfortable interacting with multiple groups of people including customers, team members and company leaders
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