A company is looking for a Senior Client Service Representative to provide operational support to large health plan clients.
Key ResponsibilitiesAddress client issues and requests, ensuring timely resolutionAct as a liaison between clients and internal departments to manage operational concernsTrack and report on the status of client issues and facilitate conference calls as neededRequired QualificationsHigh School Diploma required;
Associate Degree preferred2+ years of account / client management experience in the healthcare industryMinimum of 5 years of healthcare-related experienceMinimum of 1 year of project management experienceProficiency in reporting systems such as Salesforce, Cognos, and Jira
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