Talent.com
Level 1 Support Specialist - Warehouse Systems and Operations

Level 1 Support Specialist - Warehouse Systems and Operations

Delavan HoldingsDelavan, WI, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Type

Full-time

Description

Summary :

We are seeking a detail-oriented and customer-focused Level 1 Support Specialist to provide first-line support for our Warehouse Management Systems (WMS) and associated hardware / software used in daily warehouse operations. This role is essential to ensure the smooth functioning of warehouse systems by resolving issues quickly, escalating appropriately, and maintaining high system availability.

Key Responsibilities :

  • Serve as the first point of contact for warehouse staff requiring technical support related to WMS and associated systems.
  • Monitor ticketing system and respond to support requests via phone, email, or in-person in a timely and professional manner.
  • Troubleshoot and resolve basic hardware, software, and connectivity issues including barcode scanners, printers, handheld devices, and workstations.
  • Perform initial triage of system incidents and escalate complex issues to Level 2 / 3 support or vendor support as needed.
  • Document problems and solutions in the helpdesk ticketing system to build knowledge base articles.
  • Monitor system alerts and performance indicators to detect and resolve issues proactively.
  • Support warehouse operations during peak hours, including early mornings, nights, and weekends as needed (on a rotation basis).
  • Assist with system testing, updates, and user training under the direction of the Operations and Systems team.

Requirements

Required Qualifications :

  • High school diploma or GED required; associate degree or technical certification preferred.
  • 1+ year of experience in IT support, technical helpdesk, or warehouse operations environment.
  • Microsoft SQL experience with basic SQL Query and Update capabilities
  • Previous experience and familiarity with warehouse hardware such as RF scanners, label printers, and warehouse terminals.
  • Basic understanding of WMS platforms and warehouse processes (inbound, outbound, inventory, picking / packing).
  • Strong problem-solving, communication, and customer service skills.
  • Ability to work under pressure in a fast-paced environment.
  • Preferred Qualifications :

  • Experience with specific WMS platforms (e.g., Manhattan, SAP EWM, HighJump, Oracle WMS, etc.).
  • Knowledge of network connectivity troubleshooting (Wi-Fi issues in warehouse environments).
  • IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
  • Working Conditions :

  • Warehouse and office environments m
  • May involve prolonged periods standing or walking.
  • May be required to work flexible hours including nights, weekends, or holidays during peak operations.
  • serp_jobs.job_alerts.create_a_job

    Warehouse Specialist • Delavan, WI, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Systems Engineer Level 2

    Systems Engineer Level 2

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Systems Engineer - level 2.Key Responsibilities Oversee virtual test execution and integration of capabilities Coordinate with product, development, and software quali...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Production Support Analyst

    Production Support Analyst

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Production Support Analyst (Remote).Key Responsibilities Track and manage inquiries in the help desk ticketing system for timely responses and service improvements Eva...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Junior Sales Support Specialist

    Junior Sales Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Junior Sales Support Specialist - CRM / Dynamics 365.Key Responsibilities Support outbound sales and engagement efforts for non-profit affiliates across North America Ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Systems Support Specialist

    Systems Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Systems SME IV.Key Responsibilities Provide systems support services, including drafting policies and assisting in financial reporting Coordinate audit data calls and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Level 2 Help Desk Technician

    Level 2 Help Desk Technician

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Level 2 Help Desk Support Technician.Key Responsibilities Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Logistics Support Representative

    Logistics Support Representative

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for an Items Analyst / Logistics Support Representative (LSR) (Level 3).Key Responsibilities Serve as the main supply chain logistics liaison for internal and external customer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Help Desk Specialist

    Help Desk Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Help Desk Specialist to provide technical support in a remote capacity.Key Responsibilities Provide technical assistance to users regarding software and hardware operat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Global Support Level 2

    Global Support Level 2

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Global Support L2.Key Responsibilities Assist customers in building, deploying, and scaling applications and agents Provide support to ensure secure and governed human...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Temporary IT Support Specialist

    Temporary IT Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Temp IT Support Specialist, Retail (remote, weekends).Key Responsibilities Provide day-to-day technical support to store staff across multiple retail locations remotely...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager, Support Engineering

    Senior Manager, Support Engineering

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Solutions Support Engineering.Key Responsibilities Manage, develop, coach, and mentor a team of Solutions Support Engineers to provide exceptional techn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Learning Specialist

    Learning Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Learning Specialist.Key Responsibilities Research US healthcare regulations (such as OSHA and HIPAA) to ensure training courses are compliant Organize and maintain tra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Revenue Support Specialist

    Revenue Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Support Specialist to support commercial and financial teams in a remote role.Key Responsibilities Manage internal contracts and support sales with quotes and d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Analytical Support Specialist

    Analytical Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for an Analytical Support Specialist to provide analytical support to the Business Office-Account Management Section. Key Responsibilities Conduct analysis and management of F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Sales Support Specialist

    Sales Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sales Assistant to provide support to the sales team and manage client interactions.Key Responsibilities Provide administrative and operational support to the sales tea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Field Operations Support Specialist

    Field Operations Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Field Operations Support Specialist (HVAC Quotes).Key Responsibilities Monitor and follow up on technician-generated quotes to ensure completion and customer delivery ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Service Desk Level 2 Analyst

    Service Desk Level 2 Analyst

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Desk Level 2 Analyst.Key Responsibilities Provide second-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technical Support Engineer

    Technical Support Engineer

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Engineer to provide Level 1 and Level 2 technical support remotely.Key Responsibilities Serve as the first point of contact for IT support requests vi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Logistics Systems Support Specialist

    Logistics Systems Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Ld Technical Support ERP.Key Responsibilities Analyze data and generate reports to improve operational efficiency Conduct coaching sessions and performance evaluations...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Solutions Support Engineer

    Solutions Support Engineer

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Solutions Support Engineer, US-East.Key Responsibilities Provide technical customer support experience for the company's product Troubleshoot and resolve customer tech...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocationsRockford, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Support Specialist II to provide advanced technical assistance and support for product-related issues. Key Responsibilities Serve as a subject matter expert fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30