Senior Technical Writer

Job Description

Job Description

Job Summary :

We are seeking a highly skilled Senior Technical Writer to join our team. The ideal candidate will be responsible for creating and maintaining technical documentation for our products and services.

Responsibilities :

• Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures
• Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
• Perform technical edits and support quality reviews.
• Develop quality standards, graphics, format, and style for internal and external IT documents.
• Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
• Contribute to the organization's messaging strategy, crafting content guides for new products and features
• Understand new features, learn how they work, and document them in crisp, easy-to-follow language
• Improve existing documentation based on customer feedback.
• Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
• Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
• Use visual models and tools to communicate workflows, communications, relations, and system operations.
• Performs other related duties as assigned.
• Must be detail oriented with strong analytical and problem-solving skills.

Education :

Bachelor's degree in Computer Science or related field

Qualifications :

• 5+ years of experience as a Technical Writer
• 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
• Excellent written communication and grammatical skills. Strong attention to detail is critical.
• Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
• 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
• Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
• 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
• Demonstrable experience in technical communication or instructional design

If you are a detail-oriented individual with a passion for translating complex technical concepts into user-friendly documentation, we encourage you to apply for this exciting opportunity.

Job Type : Full-time

Pay : $68,000 - $107,000 per year

Benefits :

• 401(k) matching
• Health insurance
• Paid time off
Experience level :
• 6 years
• 6 years

Schedule :

• 8 hour shift
• Monday to Friday

Application Question(s) :

Do you have hands-on experience with Adobe Acrobat Pro?

Experience :

Technical writing : 5 years (Required)

Ability to Relocate :

Washington, DC 20004 : Relocate before starting work (Required)

Work Location : Onsite Washington, DC 20004