Crisis Hotline Advocate

Job Description

Job Description

Job Title : Hotline / APS Advocate

Reports to : Associate Directors

FTE : Part-time

Location : San Jose, CA

Schedule : PT, 18 / hrs / week onsite Thursday through Friday 5 : 00 pm to 10 : 00 pm and Saturday 2 : 00 pm to 10 : 00 pm.

Reports to : Associate Directors - Employee Engagement, Impact & Program Design, Professional Development & Training, Community Partnerships

Who We Are

Our mission is to end domestic violence in the moment and for all time.

In 1971, our founder Bea Robinson Mendez, concerned about the lack of services and options for domestic violence survivors, gathered a small group of her friends to figure out a solution.

They set up a shelter in a garage and established a hotline number to provide information and support to survivors. Unbeknownst to them, it would become the second domestic violence agency in California and the first bilingual domestic violence shelter in the nation.

So began the story of Next Door Solutions to Domestic Violence (NDS). Domestic violence is the most prevalent form of gender-based violence, often the most frequently reported crime and arguably the one with the greatest damaging effect on our families, youth, and communities.

We are the only stand-alone, domestic violence agency in Santa Clara County, answering approximately 15,000 crisis calls and serving an average of 3,000 survivors of domestic violence annually.

Our comprehensive, compassionate, bilingual and multicultural services are available free of charge to all individuals across the gender spectrum and of varying abilities.

By joining NDS, you become part of a team that serves thousands, uplifts community models of support, and looks first for a way to say yes.

NDS is a place where inclusion, diversity, equity, access, liberation (IDEAL) are not just celebrated, but they are central to our existence.

We are emerging from the pandemic in a stage of rapid reflection, and change, which means exciting new opportunities are opening up for forming transformative community partnerships, nurturing our staff, and growing our team.

Culture and Climate

NDS has developed a supportive workplace culture where personal and professional connections are valued and facilitated. Our guiding values are :

• Oneness & Connectedness
• Survivor & Community Centered
• Compassionate Accountability
• Equity & Justice
• Inclusion for Liberation

Overview :

Responsible for answering the Adult Protective Services (APS) hotline after hours; develop a collaborative relationship with APS social workers to serve the people who call the APS Hotline and developing systems to capture statistics.

Responsibilities :

The Adult Protective Service after hours Hotline Advocate offers assistance to APS hotline callers including the following :

• Document information from the callers to make reports / messages accurately
• Assess the level of emergency or urgency, consult with social worker as needed
• Work efficiently and follow protocols
• Establish contact between the caller and the on call social worker, as necessary
• Collect the statistics and use the established digital system to store and access statistics
• Answer Next Door Solutions to Domestic Violence Crisis Hotline when needed
• When working at the emergency shelter, ensure the safety of shelter residents and provide crisis intervention
• Other duties as assigned

Requirements :

• BA degree or equivalent experience in non-profit agency.
• Direct service experience in client-centered counseling and crisis intervention and experience working with victims / survivors of domestic violence from diverse backgrounds.
• Excellent communication and interpersonal skills with the ability to work as part of a team, under pressure in a crisis atmosphere and meet assigned deadlines.
• Ability to complete 40-hour domestic violence training program
3 days ago