IT Support Specialist
Full Time posted 19 hours ago
Job Description
INDUSTRY : IT
SUMMARY :
Merit Services is seeking IT Support Specialistto join our client’s dynamic team in Brantford. As an IT Support Specialist, you will have a crucial responsibility in maintaining and optimizing our organization’s technology infrastructure, with the goal of enhancing user satisfaction.
This presents an incredible chance to demonstrate your technical prowess, ability to resolve problems, and dedication to customer satisfaction.
RESPONSIBILITIES :
Offer technical support to staff members by assisting them with troubleshooting hardware, software, and network-related problems.
React swiftly and efficiently to service requests and incidents by providing assistance either through direct interaction, phone calls, or remote access, ensuring prompt resolution and reducing the duration of system failures.
Smartly install, set up, and uphold computer systems, software, and peripherals to guarantee top-notch performance and safety.
Provide assistance in the installation and maintenance of audiovisual equipment for various functions, including meetings, presentations, and events.
Work jointly with IT teams to identify and solve intricate technical issues, escalating problems as and when required.Efficiency and self-help resources can be enhanced by generating and managing documentation on support procedures, knowledge base articles, and frequently asked questions.
Help with overseeing user accounts, access controls, and permissions across multiple systems and applications.Keep yourself informed about the latest technologies, industry trends, and best practices so that you can offer suggestions for ongoing improvement.
Deliver exceptional customer service by effectively communicating and promptly following up to ensure customer satisfaction.
QUALIFICATIONS :
- A preference is given to individuals with a Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Demonstrated expertise in the field of IT Support Specialist or a related position, offering technical support to individuals in need.
- Highly proficient in computer hardware, software, operating systems, and networking basics.
- Being knowledgeable about help desk ticketing systems and remote support tools.
- I have practical knowledge in utilizing Microsoft Office Suite and other software programs for enhancing productivity.
- Outstanding problem-solving abilities, along with the capacity to identify and solve technical problems promptly.
- Excellent communication and interpersonal abilities, capable of skillfully explaining technical ideas to individuals without a technical background.
- A priority on meeting customer needs and providing exceptional service is the central mindset guiding the delivery of top-tier offerings.
- Having certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate or ITIL will be advantageous.
BENEFITS :
- A salary commensurate with one’s experience and qualifications in a competitive manner.
- A comprehensive package offering health and dental benefits.
- A retirement savings arrangement is inclusive of contributions from the employer.
- Compensation for time off and authorized absence from work.
- There are prospects for advancing one’s career and expanding professional skills within the organization.
- A work environment that encourages collaboration and inclusivity.
Contact us today to explore or connect with us on for the latest updates.
IT Support Specialist
A company is looking for an IT Support Specialist. ...
It Support Specialist - Tier 1 & 2
Overview****Under the direction of the VP of Support, the Tier-3 Technology Support Technician is the final escalation point within the Client and Technology Support department. If you are interested in an environment built on ownership, diversity of thought and pushing the limits of what is possibl...
IT Support Specialist
Expeditors offers excellent benefits. Responsibilities Include: . Administration of Expeditors Proprietary Applications . Capacity utilization and planning . ...
IT Application Customer Support Specialist
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for bo...
Executive IT Support Specialist
The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & all areas of end user...
It Support Specialist
Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes. A large portion of the IT Support Specialist's...
IT Service & Support Senior Specialist
As an IT Senior Specialist, your primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support and BCG priorities (local/regional). This includes, but is not limited to, user support, computer setup, maintenance and s...
IT Support Specialist
The IT Support Specialist position will provide level 1 on-site technical support at a manufacturing site in Anaheim, CA. This position will work with both corporate and LNCA IT teams and will require local travel to support nearby facilities in Southern California. Manage Windows Security options, ...
Desktop Support Specialist - Santa Clara, CA
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Responsible for partnering with the business units supported to understand the ...
IT Support - Multi-Media Specialist
IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live product...