General Manager

Job Description

Job Description

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Opportunity : General Manager

We have a great opportunity for a qualified General Manager. Please apply if your resume will show at least 2 years of Hotel General Manager experience for a major brand.

Potential Career Path

VP of Operations

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.

Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.

Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.

Critically review reports of occupancy and revenue, make judgments, and implement changes to maximize profits.

Greet and maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.

Handle associate issues appropriately and in conjunction with human resources following Rocking Chair Hospitality Management policies.

Participate in community affairs and maintain positive public image. Meet with potential and current clients and promote hotel.

Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.

Travel to attend corporate meetings, sales trips and serve on committees.

Monitor quality guest satisfaction scores and / or guest feedback and communicate to and train associates accordingly.

Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Oversee sales department operations, and regularly participate in sales calls / client visits.

Participate in Chamber of Commerce and local associations to network with members of the neighborhood / community.

Comply with attendance rules and be available to work on a regular basis.

Follow sustainability guidelines and practices.

Perform other duties as requested by management.

Position Requirements

Previous hotel management experience required.

Work Environment and Context

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands,kneeling, or crouching.

Knockout Questions

Do you have Marriott experience? (must answer yes )

Are you able to meet all of the job functions listed above? (must answer yes )

Do you have General Manager or AGM experience? (must answer yes )