Senior Director, Patient and Family-Centered Care (PFCC)

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.

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Organization :

MCJCHV Nursing Administration

Job Summary :

Vanderbilt Health - Executive Search Team is conducting a national search for a Senior Director, Patient and Family-Centered Care (PFCC) for Monroe Carell Jr.

Children's Hospital at Vanderbilt ("Monroe Carell") in Nashville, Tennessee.

The Opportunity

This is a role as Senior Director, Patient and Family-Centered Care (PFCC) for Monroe Carell Jr. Children's Hospital at Vanderbilt ("Monroe Carell") in Nashville, Tennessee.

Monroe Carell is a 343-bed hospital, with a 48 Emergency Department rooms, 3 surgical locations, 21 operating rooms and over 400,000 clinic visits annually.

Monroe Carell is rapidly growing, along with the Nashville, Tennessee market. Monroe Carell is a large pediatric hospital on the Vanderbilt University Medical Center (VUMC) campus.

The Children's Enterprise network, within the VUMC network, serves a population well beyond the Nashville market through a robust and growing ambulatory network serving middle Tennessee and expanding.

Monroe Carell Children's has a rich history of nursing excellence and has received its fourth consecutive Magnet designation.

The PFCC department has grown since the children's hospital opened it's free-standing building to an active and large department that includes child life services, volunteer services, family resource center, spiritual care, music therapy, hospital school, facility dog program, family advisory councils, patient education, gift shop and dotted line management with Patient Engagement for Seacrest Studios.

Organization Overview

Fast Facts

• Ranked #1 Children's Hospital in Tennessee and the entire Southeast.
• The only Level IV Neonatal Intensive Care Unit in Middle Tennessee
• One of only four Comprehensive Regional Pediatric Centers in the state
• Designated a Level I Pediatric Trauma Center (American College of Surgeons)
• The only NCI-designated Comprehensive Cancer Center in Tennessee that treats children, adolescents, and adults as separate specialties across entities but within one institution.
• Centers of Excellence for the treatment of diabetes and congenital heart disorders

Ranked among the Nation's Best - Monroe Carell Jr. Children's Hospital at Vanderbilt is one of only 24 hospitals in the nation ranked in 10 out of 10 specialty programs in News and World Reports 2021-2022 "Best Children's Hospitals.

It is the only hospital ranked in all 10 specialties in Tennessee.

Monroe Carell Pediatric and Neonatal Transport provides specialized neonatal and pediatric critical care transport 24 / 7.

Experience continuous training in the intensive care units and emergency department give the specialized skills to care for the most critical neonatal and pediatric patients.

The team transports critically ill children, from infancy to 18 years of age, from across Tennessee, southern and western Kentucky, and northern Alabama.

With more than 500 physicians trained in 30 pediatric and surgical specialties, Monroe Carell is equipped to handle any issue a child may face - from the simple to the complex.

The hospital offers comprehensive services for everything from cancer, transplant, trauma and sickle cell disease to developmental disorders, ENT, general surgery, and others.

Featuring Centers of Excellence for the treatment of diabetes and congenital heart disorders, Children's Hospital is home to the highest level NICU in the state and serves as Nashville's Comprehensive Regional Pediatric Center.

Key Responsibilities

• Develop goals and objectives for the department based on interpretation of institutional policy and goals.
• Plan to achieve goals or establish priorities.
• Help department understand, share and support the vision
• Initiate changes in or develop new policies, procedures and / or methods.
• Analyze long-range impact of decisions and plans.
• Ensure the most effective operations of the department through program development, process improvement and coordination / integration of processes with other departments.

Ensure strategy for patient and family centered care is coordinated throughout the Children's Hospital

• Design, implement, evaluate and market programs to maximize clinical outcomes, functional status, patient / customer satisfaction and reimbursement.
• Standardize services, processes, resources, and practice to improve efficiency.
• Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice / consultation to staff regarding problems
• Adjust work schedules or project priorities to meet emergencies or changing conditions
• Participate on departmental and / or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc.

Provide information to others (oral or written) to explain / clarify problems, issues or requests.

• Participate in periodic management meetings to keep top management informed of department problems and concerns
• Analyze and evaluate ongoing department programs to identify areas where adjustments / improvements are needed
• Develop staffing plans to ensure developmental objectives are being met.
• Define and achieve financial targets in support of business goals of the institution.
• Prepare an annual operating budget for a unit or department, including direct labor, material and supplies, services, equipment maintenance and replacement
• Present and justify a proposed budget (operating and capital expenditure) to a management review committee
• Evaluate organizational functions and structures to best determine the allocation and utilization of resources
• Analyze and evaluate budget variance to determine cause,
• Prepare justification or develop alternatives for cost containment / reduction
• Project future budgets based upon analysis of current operations.
• Create and exceed service standards utilizing key service dimension and from knowledge of patient / customer expectations and best practice.
• Establish service standards for the department and determine if service standards are compatible with financial targets.
• Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices and market information to improve customer service and satisfaction.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
• Provide leadership to promulgate the mission and the values of the institution to the department.
• Model behavior consistent with the mission, vision, and values of the enterprise through leading, coordinating projects, innovation, initiating improvement, and developing new programs.
• Demonstrate a leadership style that is facilitative and collaborative.
• Communicate within and across departments to maximize effectiveness, efficiently and information sharing.
• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards.
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually).
• Identify, establish and evaluate quality assurance standards, programs, and procedures within department.
• Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the department.
• Ensure that standards are met within area of responsibility to assure clinical enterprise accreditation / licensure.
• Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the department.
• Ensure that standards are met within area of responsibility to assure clinical enterprise accreditation / licensure.

Establishes and maintains critical community engagement relationships.

Leads Family Advocacy efforts in the Children's Hospital.

Qualifications

Bachelor's Degree and 7 years of relevant experience

Preferred Qualifications

• Master's Degree
• Children & Family related background
• Child Life Specialist background
• Music Therapist background
• CCLS, CPXP, BCC

LI-AM1

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

• Organizational Impact : Establishes function strategies with direct impact on the function results.* Problem Solving / Complexity of work : Directs the resolution of numerous strategic issues that affect own function and the broader organization.
• Breadth of Knowledge : Applies in-depth business knowledge across multiple areas of the business.
• Team Interaction : Leads a function serving the organization at large.

Core Capabilities :

Supporting Colleagues : - Develops Self and Others : Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others.

• Builds and Maintains Relationships : Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations.
• Communicates Effectively : Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues.

Delivering Excellent Services : - Serves Others with Compassion : Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services.

• Solves Complex Problems : Critically evaluates complex information and identifies trends / risks to make recommendations to improve processes across areas.
• Offers Meaningful Advice and Support : Provides ongoing feedback and development discussions to motivate and support team members to maximize performance .

Ensuring High Quality : - Performs Excellent Work : Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met.

• Ensures Continuous Improvement : Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities.
• Fulfills Safety and Regulatory Requirements : Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance.

Managing Resources Effectively : - Demonstrates Accountability : Identifies potential obstacles to goal achievement and develops solutions to address those obstacles.

Stewards Organizational Resources : Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions : Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities.

Fostering Innovation : - Generates New Ideas : Identifies opportunities and leads development of new initiatives that create value across areas.

• Applies Technology : Creates the energy and drive for self / others to identify and leverage technology in new, innovative ways to drive greater efficiencies.
• Adapts to Change : Anticipates the change process and clearly communicates impact on others / own team(s), assisting them in embracing the change.

Position Qualifications :

Responsibilities : Certifications :

Certifications : Work Experience :

Work Experience :

Relevant Work Experience

Experience Level : 7 years

7 years

Education : Bachelor's

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.

EOE / AA / Women / Minority / Vets / Disabled