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Support Team Supervisor
VirtualVocationsTopeka, Kansas, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Support Team Supervisor to lead and develop their frontline support team.
Key Responsibilities
Manage and coach a team of 8-10 Tier 1 Support Representatives, ensuring high-quality customer interactions
Oversee daily operations, monitor performance metrics, and ensure adherence to workflows and escalation paths
Identify process improvements and collaborate with cross-functional teams to enhance customer support
Required Qualifications
2-4 years of experience in customer support or operations, preferably in a SaaS or technology environment
At least 1 year in a leadership or supervisory role
Strong understanding of frontline support workflows, including ticketing and SLAs
Analytical mindset with the ability to interpret support metrics
Experience with Excel and Google Suite is preferred
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Team Supervisor • Topeka, Kansas, United States
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