Health Team Leader

Role

The Team Leader plays a crucial role in leading a client delivery group to provide high-quality solutions. Oversee business rule drafting, quality assurance, and product delivery.

Manage ongoing tasks and developing plans for colleague growth. In addition to ensuring customer satisfaction and business expansion.

Responsibilities

• Leading change initiatives by incorporating feedback to enhance team and internal partner operations. Prioritize tasks, and deliver projects with creativity, fixed capacity, and high quality, while adhering to best practices.
• Managing organization-wide projects on behalf of solution leadership, ensuring evaluation for cross-domain impact and appropriate management.
• Partnering with domain leaders to influence strategy and achieve objectives, facilitating effective stakeholder management and relationship building.
• Communicating escalations, risks, issues, and priorities across internal and external stakeholders.
• Consulting with clients on core delivery and new projects, ensuring effective client engagement.
• Managing the Performance team, utilizing metrics and data to focus on project delivery. Continuous improvement, and ownership of defect management.
• Ensuring proper change order management throughout project lifecycle, including requirements, development, testing, and integration.
• Facilitating creation and revisions of iteration plans, setting milestones and determining capacity and prioritization of work.
• Planning deployment tasks, security audits, and releases, monitoring progress against iteration plans and articulating project health.
• Implementing and monitors standard operations practices, guiding other managers on best practices and proactive management.

Requirements

• Able to Integrate resources to provide seamless participant resolution support, focusing on participant experience.
• Able to Evaluate trends in root cause analysis for defects and escalations. Translate findings into delivery improvement initiatives.
• Able to Identify and implements improvements to ongoing procedures, relationships, and training.
• Able to transition to ongoing responsibility and supports Client Acceptance Testing.
• Able to Set quality expectations and goals, reviews quality reports and metrics to ensure high-quality software delivery.
• Able to drive team and manager performance improvement, setting SMART goals aligned with health goals.
• Able to Build relationships, assesses performance, provides career coaching, manages pay, and improves colleague engagement.
• Able to partner with leadership to build talent pipeline across the domain.Focus on growth opportunities ,talent development.
• Able to ensure team members have training plans and leads training / skill development across the solution.
• Able to Champion the Operating System, embodies Core Values, completes ongoing coursework for personal development. Promotes a culture of continuous improvement.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and / or drug test.

You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities;

including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum : 87,000 USD

87,000 USD

Maximum : 138,200 USD

138,200 USD