Customer Service Representative - State Farm Agent Team Member

Steve Carpou - State Farm Agent
Matthews, NC, US
$25-$45 an hour
Full-time

Benefits :

  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Profit sharing
  • Training & development

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

  • Group Life Insurance Benefits
  • Health Benefits
  • Hourly pay plus aggressive commission / bonuses
  • Paid time off, with ability to earn additional paid time off each month.
  • Growth potential / Opportunity for advancement in industry

Requirements

  • Successful track record of meeting sales goals / quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to make presentations to potential customers
  • Ability to effectively relate to a customer
  • Bilingual - Spanish preferred
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • 30+ days ago
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