Specialist Workforce Management-Remote

VirtualVocations
Puyallup, Washington, United States
Remote
Full-time
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A company is looking for a Specialist, Workforce Management for a remote position.Key Responsibilities : Run and review volume forecasts, shrinkage analysis reports, and headcount requirements for accurate schedulingCollaborate with department leadership to understand impacts on volume and staffingCreate agent schedules, generate reports, and develop training materials for contact center performanceRequired Qualifications : Minimum of a high school diploma or equivalent, with an associate degree in mathematics or related field preferredFour years' experience in a contact center environment and one year of workforce management experienceExperience in forecasting, scheduling, and utilizing WFM toolsParticipation in compliance programs and ability to interact cooperatively with other employees

2 days ago
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