Patient Success Advocate

A company is looking for a Patient Success Advocate for evening hours.

Key Responsibilities

Provide courteous and professional assistance to customers via phone, email, and chat

Educate customers on the features and benefits of technology products and services

Conduct follow-up communication to ensure customer satisfaction and escalate concerns as needed

Required Qualifications

Multi-channel help desk experience, preferably with Zendesk

Experience in a customer-facing healthcare-related field

Previous experience in a metrics-driven position

Experience working with Medicare patients

Prior experience in a remote work environment