Sr. Quality Assurance Coordinator, RN

Sr. Quality Assurance Coordinator, RN-(3293364)

Description

GENERAL SUMMARY / OVERVIEW STATEMENT :

The Department of Anesthesia, Critical Care and Pain Medicine (DACCPM) seeks a responsible and well-qualified applicant for the position of Senior Quality Assurance Coordinator to join the Quality & Safety (Q&S) Team.

This is a high-performance team with a legacy of excellence and the candidate is expected to have a similar history of outstanding performance.

The Senior Quality Assurance (QA) Coordinator will directly report to the Senior Quality and Safety Administrative Manager and in close collaboration with the Quality & Safety Division Chief / Quality ChairThe primary function of this position will be to support the QA arm of the Quality & Safety Team, which includes reviewing new reports, investigating and analyzing critical events, managing data, and leading root cause analysis for the DACCPM, determining appropriate patient, provider and reporting follow-up and needed support, identifying opportunities to improve future patient care and preparing and presenting reports for department meetings, participate in interdisciplinary and departmental quality improvement projects, identify impactful events to deploy peer support resources.

In addition, the Senior QA Coordinator may be asked to assist with quality / process improvement efforts, educate departmental clinicians about patient safety science topics, and collaborate with physicians and staff on patient safety initiatives with direction from the department or in alignment with Enterprise Anesthesiology efforts.

Given pending systems integration efforts, this role may evolve to also support some similar functions at Brigham and Women’s Hospital.

Given the sensitive nature of case details, patient information, and provider involvement, the ideal candidate must have exceptional interpersonal skills and ability to maintain confidentiality to the highest degree.

The ideal candidate will have a nursing background and experience working in critical care, operating room, PACU or a comparable high acuity patient care setting.

The candidate must be comfortable working with staff and content across multiple anesthesia sites.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Senior QA Coordinator Responsibilities

1.Supervise QA Coordinator and Quality & Safety Analyst role. Participate in and direct the review and investigation of quality and safety reporting events.

2.Use QA data to drive strategic initiatives, education and teamwork

a.Coordinate identification of ideas for issue resolution and quality improvement projects based on QA events.

b.Coordinate communication on QA activities and event follow-up with all department stakeholders.

c.Manage and provide feedback to QA Reporters.

3.Collaborative QA Reviews

a.Develop partnerships with Divisions Chiefs for QA investigations, interdisciplinary case reviews and QA driven process improvements.

b.Serve as contact person and enhance QA education, collaboration and participation with off-site anesthesia locations :

i.Mass General Waltham

ii.Mass General North Shore Center for Outpatient Care (Danvers)

4.Inform simulation team about QA lessons learned to develop simulation exercises.

a.Apology and Disclosure training

b.Medical error recovery

c.Team work training

d.Implementation of Just Culture

General QA Coordinator Responsibilities

1.Investigate or supervise all quality review cases that relate to the delivery of clinical care, following established Center for Quality and Safety (CQS) protocols.

Responsibilities include medical record reviews and interviews with hospital personnel, patients and families involved in these cases

2.Collect and organize telephone, written, electronic and in-person reports involving potential quality issues

3.Document findings and follow-up in QA database

4.Maintain confidentiality and security of data

5.Analyze, verify and interpret data

6.Summarize and prepare reports of data and data collection procedures.

7.Conduct follow-up investigations relating to incidents, adverse outcomes, and equipment or service problems related to the delivery of clinical care

8.Prepare and present agendas, files, reports and presentations for QA Committee meetings, Departmental meetings, other hospital and MGB meetings and outside regulatory agencies

9.Coordinate withRisk Management administrators, the MGB Center for Quality and Safety, the Patient Advocacy Office, and the QI / QA coordinators of other sectors of the hospital and system.

Also represent the department at various hospital committees including QPSC, PQAC, OB / GYN M & M, etc.

10.Participate in and facilitate interdepartmental collaborative QA / QI investigations and responses

11.Instruct anesthesia trainees (residents, fellows) in QA / QI methods and goals. Weekly time (2-3 hours) will be provided to the Chief Residents for residents to access the NOS RCA virtual education offering.

12.Teach and communicate to staff, residents and fellows strategies, guidelines and protocols resulting from QA investigations

13.Attend, coordinate and design the monthly QA Committee Meetings and department and hospital meetings as required with the Department Quality Chair

SKILLS & COMPETENCIES REQUIRED :

A.Project Management

• Ability to independently manage projects and data
• Discretion and judgment to effectively prioritize work
• Ability to meet deadlines while independently managing multiple concurrent tasks
• Expected to proactively follow through or delegate on assigned tasks and provide periodic updates
• Ability to independently troubleshoot problems and act to address critical issues in a timely and appropriate manner
• Must be able to manage multiple concurrent projects and tasks
• Familiarity with principals of continuous quality improvement in health care preferred

B.Analytical Skills

• Strong analytical skills to collect, process, and analyze data
• Problem solving skills
• Ability to design and refine special projects as required

C.IT Skills

• Experience preferred with Microsoft Word, Microsoft PowerPoint, and Epic
• Proficiency with using Outlook
• Demonstrated experience and proficiency with computers and learning new clinical documentation programs and other hospital software

D.Professionalism

• Ability to exercise the highest degree of professionalism, even in high intensity clinical settings
• The candidate will be expected to dress professionally, be punctual, and be prepared to work with a positive attitude and a thoughtful and pleasant demeanor
• Ability to maintain strict confidentiality
• Use of tactful diplomacy in the handling of sensitive patient and provider issues
• Ability to work effectively and courteously with physician and non-physician personnel
• Strong customer service orientation

E.Teamwork

• Must have history of demonstrated success in working with physicians in a collaborative team setting
• Ability to work collaboratively with other Q&S team members and all clinical and non-clinical members of the department
• Ability to work effectively peer-to-peer and manage up
• Strong team player

F.Organization Skills

• Exceptional organizational skills and keen attention to detail
• Ability to organize and update data in spreadsheets and databases

G.Communication Skills

• Immaculate use English grammar for high profile written and verbal communication
• Demonstrated successful experience with open-ended interviewing
• Prior experience with composition of memoranda and research reports preferred
• Ability to effectively escalate issues or concerns to appropriate level of leadership
• Excellent telephone, email and in-person communication etiquette

WORKING CONDITIONS :

Hybrid schedule in office (mainly at MGH to start, potentially at other sites as well with time) as well as remote schedule

Qualifications

• BSN is strongly preferred. Must have current licensure as a registered nurse in Massachusetts.
• Minimum of one-year licensed RN experience required.

Required :

5+ years’ experience in surgical ICU, or PACU nursing

Preferred :

• Clinical practice must be within the last three years.
• Advance degree or certification in Patient Safety and Quality

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location

MA-Boston-MGH Main Campus

Work Locations

MGH Main Campus55 Fruit StreetBoston02114

Registered Nurse

Organization

Massachusetts General Hospital(MGH)

Schedule

Full-timeStandard Hours : 40

Shift

Day Job

Employee Status

RegularRecruiting Department : MGH Anesthesia

Job Posting

Jun 6, 2024