Automotive BDC Representative

Job Description

Job Description

Why Work for the Koppel Auto Group?

Here at Koeppel Auto Group, we Kare! We have over 500 employees in our organization, and we believe in cultivating talent from within, seeking out talented employees who can become Koeppel’s future managers.

Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Koeppel location is like a small city that requires dedicated workers of varying skills and experience levels.

Experienced BDC Representatives to join their team! Experience a plus but we will train the right person.

40 Hour Work Week with some nights. Saturdays and / or Sundays are necessary!!

Our BDC Representative is the first person our customers speak to whether it is online / Text messaging or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments.

We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service / telephone contact experience. s

What We Offer :

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short / Long Term Disability

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Discounts on products and services

BDC Responsibilities include :

Answering all incoming calls to the department and scheduling appointments

Answering all internet inquiries to facilitate appointments into the dealership

Making phone calls to customers after they have visited the showroom to find out about their experience

Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat

Maintains accurate sales documentation in CRM

Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions

Attends all staff meetings, trainings, and educational classes as required

Performs other duties as assigned

BDC Qualifications :

Must have a clear, articulate, and pleasant speaking voice

Must be a self-starter

Customer service and / or telephone contact experience

Must be dependable and report to work every day on time

Must be friendly and upbeat and like talking on the phone helping people find answers to their questions

Must be able to address and answer customer requests via phone and e-mail

Strong organizational skills and the ability to effectively multi-task

Excellent bilingual communication skills a plus (writing and speaking)

Excellent follow-up skills

Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours

Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others

Must be a "people person" but still know how to control the conversation

Professional appearance and demeanor

Must have an excellent attendance record and a commitment to being on time

Excellent telephone skills

Proficient computer and internet skills

Sales experience a plus (any industry)

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.