Customer Service Representative
VirtualVocationsLowell, Massachusetts, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Representative II - RGA (remote USA).
Key Responsibilities
Responds to and resolves customer / sales requests including returns, pricing credits, damages / shipment discrepancies, and defective products
Collaborates with other departments to process credits and returns accurately and timely
Maintains established service quality standards and stays updated on new processes and initiatives
Required Qualifications
2 years of customer service experience in an ACD environment
Strong knowledge and understanding of mainframe
Good PC and Excel knowledge, along with excellent keyboarding skills
Ability to balance multiple assignments and prioritize projects efficiently
Participation in Continuous Improvement and support for PPI projects
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Customer Service Representative • Lowell, Massachusetts, United States
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