A company is looking for a Contact Center Operations Manager to support its growing business operations.Key ResponsibilitiesOversee daily operational processes and performance metrics for the contact centerManage Workforce Team processes including forecasting and schedulingDrive continuous improvement by fostering a data-focused approach to contact center processesRequired QualificationsBachelor's degree in business, data analytics, marketing, psychology, or a related field3-5 years of experience in a Contact Center Operations Manager or similar leadership roleProficiency in call center software and CRM systemsStrong proficiency in Microsoft Office Suite and Google WorkspaceKnowledge of industry regulations and compliance standards related to call center operations
Call Center Operations Manager
A company is looking for a Manager - TRC Call Center Operations. ...
Operations Manager
The Operations Manager role will support and build our internal operations to ensure The Neighborhood is running like a well-oiled machine and assist with development to continue to grow our work. The Neighborhood: An Urban Center for Jewish Life, is a new model of community and cultural center desi...
Contact Center Customer Experience Manager
A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. ...
Assistant Manager, Customer Operations - Queens Center
Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. As an Assistant Manager, you set the tone for the st...
Engagement Center Operations Manager
A company is looking for an Engagement Center Operations Manager to oversee nonclinical contact center staff and operations. ...
Security Operations Center (SOC) Manager
The Security Operations Center (SOC) Manager plays a critical role in maintaining and advancing the security posture of the University by managing the day-to-day operations of the SOC. Security Operations Center (SOC) Manager. ...
Operations Manager
The Operations Manager role will support and build our internal operations to ensure The Neighborhood is running like a well-oiled machine and assist with development to continue to grow our work. The Neighborhood: An Urban Center for Jewish Life, is a new model of community and cultural center desi...
Sr. Cisco Contact Center Operations Engineer - Hybrid
The Cisco Contact Center Engineer will support engineering initiatives for the contact center express (UCCX) services. The candidate will manage and support our Cisco Packaged Contact Center Enterprise (PCCE) and Contact Center Express (UCCX) environments. MUST HAVE Bachelors Degree***Required to wo...
Health Plan Operations Call Center QA/Audit Manager position
Provide leadership for call center operations. ...
Security Operations Center (SOC) Manager
The Security Operations Center (SOC) Manager plays a critical role in maintaining and advancing the security posture of the University by managing the day-to-day operations of the SOC. ...