Job Description
What you get to do in this role :
The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-5 customers.
The over-riding objective for the Success Architect will be to improve Customer Outcomes at these accounts leading to customer's product adoption and value realization.
Drive customer success at 1-5 enterprise customers
Cultivate trusted advisor status with executive customer stakeholders
Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customers
Understand customer strategic goals and contribute to customer roadmap development
Execute winning co-delivery models
Develop relationships with ecosystem partners in order to deliver exceptional customer success
Develop implementation strategies and readiness process to accelerate time to value
Experience with creating and refining operating model governance
Maintain account level relationships in order to support clear value proposition within the account
Participate in account delivery governance
Advocate / champion ServiceNow's best practices
Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
Deliver high customer CSAT metrics for assigned accounts
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