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Mobile Repair Service Desk Consultant

Mobile Repair Service Desk Consultant

Transwest Mobile Truck & TrailerHouston, TX, US
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Mobile Repair Service Desk Consultant

Do you love being the calm, confident voice that guides customers through repairs? Can you turn complex service needs into clear next steps? Transwest Mobile has delivered mobile repair excellence for 25+ years across Arizona, California, Nevada, Texas, and Utah—minimizing downtime for contractors, municipalities, and fleet operators. In Houston (77066), we’re growing and need a Service Writer who thrives at the front desk of a high-energy operation.

Why This Role

  • You’ll be the first impression for our customers and the hub connecting them to our elite technicians.
  • You’ll keep service orders precise, timelines realistic, and communication crisp.
  • You’ll help create a smooth, professional experience from intake to pickup.

What You’ll Tackle

  • Greet customers and assess service needs with courtesy and professionalism.
  • Accurately document customer information and repair requests in our system.
  • Relay customer concerns and required work to technicians clearly and promptly.
  • Provide transparent estimates and projected completion timelines.
  • Follow up on job status and share additional recommendations as needed.
  • Keep the service area clean and organized for a better customer experience.
  • Address inquiries, issues, and complaints quickly and effectively.
  • Assist with scheduling and coordinate the service calendar.

    • What Makes You a Great Fit

  • High school diploma or equivalent; extra automotive tech schooling is a plus.
  • Customer service experience, preferably in automotive or service operations.
  • Strong written and verbal communication.
  • Skilled at multitasking in a fast-paced environment.
  • Detail-driven with strong organizational habits.
  • Basic knowledge of automotive maintenance and repair preferred.
  • Comfortable with computers and service management software.
  • Positive outlook and eagerness to learn and advance.

    • Top Benefits

  • Health, Vision, and Dental Insurance
  • 401(k) with matching
  • Life and Disability Insurance
  • Paid Time Off, Sick Leave, and Holidays
  • On-the-job training

    • Location

    Houston, TX 77066

    Preferred Proficiency

  • Service Advisor / Writer

    • Ready to help customers, support industry-leading technicians, and keep fleets on the road? Apply today.

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    Service Desk • Houston, TX, US

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