Fixed Operations Director

Camping World - Fixed Operations Director - Puyallup, Washington

Camping World is seeking a Fixed Operations Director to join our growing team.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

As the Fixed Operations Director, you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center.

You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction.

What you’ll do :

• Support and manage the Service Manager(s) as part of the Fixed Operations team in the location.
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices.
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
• Create and maintain strong working relationships with external vendors.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

What you’ll need to have for the role :

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast-paced, deadline-driven environment.
• Knowledge of RV's and RV systems is a plus.
• Strong written and verbal communication skills.
• Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.).
• Intermediate or better skills in MS Office (Word, Excel, Outlook).
• Ability to read and analyze P&L reports.
• Valid driver's license.
• May lift up to 25 lbs and / or move up to 50 lbs with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.
• Exposure to heights and hazards related to working with electrical and welding equipment.
• Environmental conditions include heat, cold, humidity, noise, dust, and wetness.
• General Compensation Disclosure : The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $125,000+.

Pay Range : $64,575.00 - $96,862.50 Annual.

In addition to competitive pay, we offer Tuition Reimbursement, Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave, and on-the-job training opportunities.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, and more! Part-time associates are offered access to dental & vision coverage! For more information please visit : www.

mycampingworldbenefits.com.

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

J-18808-Ljbffr