Job Title : Customer Service Desk Assistant
Reports to : Front End Manager
Function : To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth
Essential Responsibilities and Duties :
- Provide prompt and courteous service to the customers according to company policies
- Operate the following equipment : cash register, fax machine, adding machine
- Answer incoming phone calls and take messages when necessary
- Investigate and resolve customer questions, complaints and problems
- Interact with customers in a courteous and tactful manner
- Assist in processing of courtesy card applications, issuing rain checks, etc.
- Allocate cash to checkers and record amount assigned
- Verify receipts and balance and settle drawers
- Investigate and report shortages or overages
- Refer difficult or unusual customer problems to a manager for prompt attention
- Keep customer service area clean
- Perform other functions as requested or required by business conditions, including operating the register, bagging, etc
- Must be able to work evenings
Physical Demands :
Stand on feet, bend, stoop or walk for the majority of the time
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