Customer Service Representative

Overview

Vitro is the largest glass manufacturer in the Western Hemisphere and the largest glass producer in North America. Vitro’s glass products can be found in some of the most iconic vehicles on the road, in countless buildings and homes around the world, and in billions of glass containers produced every year.

With more than 14,000 employees worldwide, we have expanded our global footprint and cemented our leadership role in the industries in which we operate.

At Vitro, we redefine the power of partnership to create value and innovative glass solutions for our customers and communities.

Together, we will realize the full potential of glass to shape how we move, build, and live in the future.

Vitro takes active steps to protect the environment and supports several initiatives that promote protection of the environment and reduction of energy consumption in the glass manufacturing process.

Our products and technologies reduce energy consumption and emissions in buildings and vehicles, and we minimize the use of natural resources in manufacturing.

Together, we have the power to make more than glass. We can make the future a brighter place for years to come.

Vitro Architectural Glass

Vitro Architectural Glass manufactures a broad range of industry-leading, energy-efficient products such as Solarban®, Sungate® and Starphire Ultra-Clear® glasses.

Throughout our storied history, collaboration and innovation have been central to our advancements. Today, the key to our success continues to lie in the strength of our partnerships.

With a foundation formed on trust, teamwork and shared excitement, the possibilities for impactful innovations in glass are truly endless.

With manufacturing facilities throughout the U.S. and Mexico, Vitro Architectural Glass is committed to sustainable manufacturing processes and products.

Vitro also operates one of the world’s largest glass research and development facilities in Pittsburgh, PA and has four residential glass fabrication plants in Canada.

To find out more, please visit our website :

Customer Service Representative

We are seeking a Customer Service Representative to join our team in our Harmar, PA location, just outside of Pittsburgh PA.

The Customer Service Representative is accountable to provide a maximum level of customer service to assigned customer accounts (domestic and / or export) while working closely with sales to ensure that sales and profitability objectives are met.

After training, a hybrid work schedule will be available.

Bring your positivity and join an industry leader in glass manufacturing. We can't wait to meet you!

Responsibilities

• Coordinate all aspects of order processing, applying specialized knowledge of technical details and product applications in the customer order process
• Maintain ongoing relationships with key customers, assuring thorough and accurate order processing, suggesting alternative products and services, and providing support in the resolution of customer complaints and issues
• Provide customers with timely and accurate information with respect to our product availability, shipping capabilities, and the status of orders from time of order receipt through order shipment, delivery, and payment of invoice

Qualifications

• Bachelor's degree preferred and / or customer service experience
• 3+ years of relevant experience
• Knowledge of float glass helpful, but not required
• Strong interpersonal, communications, organizational, problem solving, conflict resolution, and selling skills
• Demonstrate strong sense of urgency when needed, the ability to follow tasks through to completion, and critical thinking, along with the ability to analyze data and respond to situation effectively
30+ days ago