Employer Industry : Digital Health Technology
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Why consider this job opportunity :
- Salary up to $85,000 a year
- Opportunity for career advancement and growth within a rapidly expanding company
- Work in a dynamic environment with a mission-driven team
- Chance to make a significant impact on customer experience in healthcare
- Supportive and collaborative work culture certified as a Great Place to Work
What to Expect (Job Responsibilities) :
- Provide exceptional customer service through high volumes of calls, emails, and chats
- Make sales to healthcare teams looking to implement the employer’s solutions
- Resolve support tickets efficiently while meeting customer satisfaction expectations
- Troubleshoot and address technical issues related to the employer’s SaaS and hardware products
- Guide customers through the onboarding process and support them throughout their journey
What is Required (Qualifications) :
- Minimum of 5 years of experience in customer support or a similar role, preferably in the consumer healthcare industry
- Proven ability to manage customer communications across multiple channels
- Strong technical knowledge and familiarity with consumer products and services
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
- Proficiency in support tools and CRM software (e.g., Zendesk, Salesforce, JIRA)
How to Stand Out (Preferred Qualifications) :
- Experience in a fast-paced, ever-changing work environment
- Ability to resolve conflicts and provide effective solutions
- Strong problem-solving skills with a strategic mindset
- Flexibility and adaptability to meet business needs during peak seasons
- Professional references to support qualifications and experience
DigitalHealth #CustomerSupport #SalesDevelopment #HealthcareInnovation #CareerOpportunity
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