Technical Support Project Manager
Job Title : Technical Support Manager
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Location : New Hampshire, USA
Responsibilities :
Technical Support : Receive and / or manage all customer technical inquiries and complaints, to ensure high customer satisfaction.
The ability to understand & communicate assay dynamics and to empathize with the laboratory environment is essential.
- Quality Systems : Maintain Quality System. Keep all relevant SOPs up to date, modify when operational tasks dictate.
- Customer Service : Potential for assisting with the customer support, marketing and sales team members.
- Project Management : Support customer service & commercial, learning about new bio markers, assays & instrumentation, studying the diagnostic industry processes and regulations, working with strategy and tactics, coordinating meetings, preparing documentation, tracking progress, and assisting in supporting resource allocation.
Requirements :
- Bachelor's Degree in technical discipline (Lab Sciences, Chemistry, Biology, Physics, Engineering, etc.)
- Strong listener and communicator.
- Significant experience in a clinical setting or scientific laboratory setting or the diagnostics field.
- Prior work in Customer contact (support, service, or sales).
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