JOB DESCRIPTION
Reporting to the Benefits Administrator, under general supervision the Administrative Assistant will be responsible for general administrative duties including but not limited to :
- Answer and direct all incoming calls including calls regarding Qualified Domestic Relations Order (QDRO).
- Communicate with members and attorneys in writing and over the phone.
- Prepare, track, and process invoice for medical records.
- Draft and track various internal documents.
- Provide general administrative support such as retrieving, scanning, filing, organizing files and documents and returning them to its respective location.
- Accurately update and research information using internal database and mainframe.
- Scan and / or retrieve documents from document management system-Laserfiche.
- Assist with Group Life Insurance enrollment and tracking.
- Serve as back up to the Benefits Analyst.
- Serve as back-up for Legal Services Benefits Associate.
- Timely manage incoming mail, redirect, and distribute as necessary.
- Assist with and perform other duties as assigned.
Work Environment
This job operates in a professional office customer service environment. This role routinely uses standard office equipment such as desktop computers, phone, scanner, printer, keyboard, photocopiers, shredder, and fax.
Required Experience, Skills, and Qualifications
- Must have advanced knowledge of Microsoft Word, and Excel. Must complete proficiency test successfully.
- Prefer experience in an administrative capacity working for high level Executive / Administrator / Director.
- Must be flexible and work cooperatively with all stakeholders.
- Demonstrate excellent interpersonal, communications, organizational and problem-solving skills along with exceptional attention to detail and follow-through.
- Ability to work independently, be a self-starter, exercise good judgment, discretion, and maintain strict confidentiality.
- Works well under pressure in a fast-paced environment handling multiple tasks simultaneously with competing priorities with capability of prioritizing and planning work activities.
- Highly adaptable and work effectively in a diverse environment and be flexible with changing priorities and ability to learn new skills.
- Work effectively within a changing environment, develop timelines, and meet deadlines.
- Must possess strong writing, editing, language, and grammar skills evidenced through day-to-day emails, phone calls, meeting minutes and other methods of correspondence.
- Demonstrate exceptional customer service skills
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