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Sr. IT Operations Manager (TS / SCI)

Sr. IT Operations Manager (TS / SCI)

Clearance JobsWashington, DC, US
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Sr. IT Operations Manager

The Judge Group is currently seeking a Sr. IT Operations Manager with an active TS / SCI for a classified customer. Requirements : Active TS / SCI clearance Active CISSP and ITILv3 certifications Hands on operations management experience in classified environments About the Role As a Senior IT Operations Manager, you'll lead enterprise-scale IT service delivery across 24 / 7 / 365 Service Desk, Network Operations, and Server Operations. You'll drive operational excellence, lead modernization initiatives, and ensure high availability of mission-critical systems in a dynamic, high-security environment.

Responsibilities

  • Lead and mentor cross-functional teams supporting continuous IT operations, including service desk, network, and server infrastructure.
  • Oversee incident response, root cause analysis, and resolution for unplanned outages, ensuring minimal disruption to services.
  • Collaborate with engineering, security, and support teams to implement scalable solutions and drive continuous improvement.
  • Manage operational tools and platforms such as ServiceNow, VMWare, ManageEngine, and NeuralStar.
  • Foster a culture of trust, collaboration, and technical excellence across teams and stakeholders.
  • Ensure compliance with governance frameworks and contribute to strategic planning and service delivery optimization.

Minimum Qualifications

  • 5+ years of experience managing 24 / 7 / 365 IT operations teams.
  • Active TS / SCI security clearance.
  • Professional certifications : CISSP and ITILv3
  • Hands-on experience with enterprise IT platforms and tools (e.g., ServiceNow, VMWare).
  • Proven ability to lead in high-pressure environments and prioritize competing demands.
  • Strong interpersonal and leadership skills, including mentoring and team building.

    • Preferred Qualifications

  • Experience supporting foreign missions or federal agencies (e.g., Department of State).
  • Demonstrated success in streamlining IT service delivery and operations.
  • Familiarity with ITIL and PMI-based process improvement and governance frameworks.
  • Track record of building trusted relationships with customers and internal teams.
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