Adoption Counselor

Overview

All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donors and all persons a BVSPCA staff member comes into contact with when working. Promote the BVSPCA in a positive manner. Communicate respectfully with others. Create a positive work environment by limiting negativity. Be efficient, a team player, positive and proactive in problem solving.

Animal Care

• Maintain and create animal records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
• Assist with keeping inventory and ordering supplies.
• Create and take payments with accuracy.
• Ask for and obtain donations from customers.
• Inform and educate customers politely and without judgment.
• Answer customer questions in a polite and accurate manner.
• De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
• Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
• Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
• Clean and maintain the cleanliness and organization of Adoption Center, retail, and work areas.
• Take in, sort, and put away donations. Assist customers by answering questions.
• Assist with different programs including TNR, enrichment, fostering, pet food pantry, and others.
• Other duties as assigned.

Diversity and Inclusiveness

Safety

Qualifications

Working Conditions

Job Type : Full-time

Pay : From $15.50 per hour

Benefits

Schedule

Application Question(s)

BVSPCA is now elevating animal services for the nation's capital

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