HOST

Title : Host

Work Status : Non-Exempt / Hourly

Reports to : Assistant General Manager or General Manager

Position Summary : A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and shows them to their seat.

They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions : The main responsibility for this position is to greet guests upon arrival, inform guests of their wait time, monitor a waiting list, and enter guest names into the computer system, show guests to their table and bid guests farewell as they leave.

Responsibilities :

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door)
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Contribute to team effort by accomplishing related results as needed

Job Requirements :

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests' needs to bussers, managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• An appetite for learning (and great food)
• Flexibility to work a variety of shifts
• Must be able to assist guests and possess great guest relations skills
• Ability to work positively in a fast-paced environment
• Ability to stand / walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone

Qualifications :

• Great attitude and positive outlook
• Strong customer service
• Must have legible handwriting Ability to stand for a long time and move quickly
• A dedication to teamwork
• Excellent oral communication skills required

Preferred Qualifications :

• High School diploma / GED
• Host or restaurant experience

Other Duties :

This is not an all-inclusive list of responsibilities, duties, and skills required of personnel so classified. Further, this job description is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of any employee under his / her supervision.

Company : Food Fight Inc

Position : Host

Status : Part Time

Shift : First (Day), Second (Afternoon)

Req # : 6767703

Date Posted : January 13, 2022

Location : 744 Williamson St, Madison, US, WI, 53703

Job Category : Restaurant