Territory Manager

Date Posted : 2024-06-29

2024-06-29

Country :

United States of America

Location :

OT221 : GD - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USA

Role Overview :

Otis Elevator Company is searching for a highly motivated Territory Manager responsible for account management, maintenance supervision, and program administration for Otis elevator units in the Manhattan, New York market.

This position will be the central customer point of contact as well as the day-to-day manager of field associates that are assigned to service equipment in the area.

On a typical day you will :

• Manage account management and service operations for the designated customers and P&L
• Build and maintain customer relationships, achieve or exceed service KPIs and objectives, and serve as technical consultant to customers in the assigned territory
• Lead the performance of field operations for all service / maintenance projects ensuring all monthly reliability and availability metrics are met
• Perform field safety audits, jobsite inspections, and develop site safety / logistics plans
• Manage successful transition of new installations to service / maintenance contracts
• Monitor and manage spare parts inventory and forward planning of frequent wear parts to deliver high uptime
• Coordinate with other functional areas in the Manhattan office to meet customer requirements

What You Will Need to be Successful :

• Bachelor’s degree
• 3+ years outside sales experience or field management experience within the elevator industry preferred
• Availability to manage and supervisor field crews that conduct daily maintenance along with overnight and weekends coverage
• Develop and maintain strong customer relationships
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Detail oriented with demonstrated ability to deliver upon specific KPIs and service level agreements
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Perks & Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth / adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.

2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do.

We are guided by our values that we call ourThree Absolutes prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

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