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Senior Service Technician
Senior Service TechnicianAir Control Concepts LLC • Nashville, TN, US
Senior Service Technician

Senior Service Technician

Air Control Concepts LLC • Nashville, TN, US
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Job Description

Job Description

Job Summary :

We are seeking a highly skilled and experienced Senior HVAC Service Technician to lead our team in delivering top-quality heating, ventilation, and air conditioning services. In this role, you will manage complex installations, perform advanced diagnostics and repairs, and mentor junior technicians. You will also act as a key customer liaison, ensuring satisfaction through exceptional service and expertise.

Key Responsibilities :

  • Perform advanced troubleshooting, diagnostics, and repairs on HVAC systems, including specialized and high-efficiency units.
  • Lead and supervise the work of junior and mid-level technicians, providing guidance and ensuring adherence to quality standards.
  • Oversee large-scale installation and maintenance projects, ensuring timely completion and compliance with customer specifications.
  • Conduct comprehensive system inspections, preventative maintenance, and performance optimization.
  • Collaborate with customers to recommend tailored solutions, upgrades, and energy-efficient options.
  • Train and mentor team members, fostering professional growth and maintaining a high-performing team.
  • Ensure all work complies with local codes, safety regulations, and company policies.
  • Prepare and review detailed service reports, ensuring accuracy and thoroughness.
  • Respond to high-priority and emergency service calls, providing quick and effective resolutions.
  • Stay up-to-date on industry trends, technologies, and certifications to maintain technical expertise.
  • Represent the company professionally and maintain strong customer relationships.

Qualifications :

  • High school diploma or equivalent; technical certification or HVAC license required.
  • Minimum of 5-7 years of experience in HVAC service, with demonstrated expertise in advanced diagnostics, repairs, and installations.
  • Strong leadership and team management skills.
  • EPA Section 608 Certification (Universal) and other relevant certifications (e.g., NATE certification) preferred.
  • Extensive knowledge of HVAC systems, tools, and safety protocols.
  • Excellent problem-solving, organizational, and customer service skills.
  • Proficient in using diagnostic tools, software, and equipment.
  • Valid driver’s license and clean driving record.

    • Physical Requirements :

  • Ability to lift up to 75 pounds and perform physical tasks such as standing, kneeling, or climbing for extended periods.
  • Comfortable working in various conditions, including confined spaces and outdoor environments.

    • Benefits :

  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Company-provided vehicle, tools, and uniforms.
  • Ongoing training and professional development opportunities.
  • Paid time off and holidays.

    • Responsibilities of a Senior HVAC Service Technician :

  • Advanced Diagnostics and Troubleshooting :

    • Lead efforts to diagnose and resolve the most complex HVAC system issues, including electrical, mechanical, and airflow-related problems.

  • Use advanced diagnostic tools and software to pinpoint system inefficiencies or failures.
  • Supervision and Leadership :

    • Oversee and direct the work of junior and mid-level technicians, providing guidance and ensuring quality standards are met.

  • Serve as a point of escalation for challenging technical issues and customer concerns.
  • Project Management :

    • Plan and execute large-scale installation, repair, or maintenance projects, coordinating resources, schedules, and team assignments.

  • Ensure projects are completed on time, within budget, and according to customer specifications.
  • Technical Expertise :

    • Perform complex repairs and installations, including high-efficiency and specialized HVAC systems such as geothermal or variable refrigerant flow (VRF) systems.

  • Conduct system upgrades and retrofits to improve performance and compliance with regulatory standards.
  • Customer Interaction and Satisfaction :

    • Build strong relationships with customers by providing expert advice, clear communication, and tailored solutions.

  • Address customer complaints or concerns professionally and ensure satisfaction with services provided.
  • Training and Mentorship :

    • Train, mentor, and evaluate junior technicians, fostering their professional growth and technical expertise.

  • Conduct on-the-job training sessions and lead workshops to introduce new tools, techniques, or equipment.
  • Compliance and Safety Oversight :

    • Ensure all work complies with local codes, safety regulations, and environmental standards.

  • Conduct safety inspections of tools, equipment, and job sites, promoting a culture of safety within the team.
  • System Design Consultation :

    • Collaborate with customers, engineers, and sales teams to design customized HVAC systems that meet specific needs.

  • Provide recommendations for energy-efficient and cost-effective system upgrades.
  • Documentation and Reporting :

    • Prepare detailed service reports, project updates, and customer communication records.

  • Review and approve reports submitted by junior technicians for accuracy and completeness.
  • Sales Support and Consultation :

    • Identify and recommend opportunities for system enhancements, new installations, or service agreements.

  • Provide technical expertise during customer consultations to support sales efforts.
  • Emergency and Critical Response :

    • Take charge of emergency service calls and high-priority repairs, ensuring quick and effective resolution.

  • Develop response protocols for urgent issues and communicate them to the team.
  • Continuous Improvement and Learning :

    • Stay current with industry advancements, emerging technologies, and updated safety regulations.

  • Pursue certifications and advanced training to maintain a competitive edge in the field.
  • Team and Resource Management :

    • Assign tasks, monitor progress, and ensure efficient use of tools, materials, and workforce.

  • Evaluate team performance and provide constructive feedback to enhance productivity and morale.
  • Quality Assurance :

    • Conduct final inspections on installations and repairs to ensure work meets company standards and customer expectations.

  • Develop and enforce quality control protocols for all projects.
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    Senior Service Technician • Nashville, TN, US