Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Bilingual Benefits Call Center Representative
Pay Rate is $16 / hr in Training and $17 / hr in production plus benefits from your first day of employment
Position is located onsite in Chesapeake, VA
Must be fluent in English and Spanish
Training schedules will be Monday Friday 8 am 4 : 30 pm EST
Production schedules will fall anytime between Monday - Sunday 8 am - 9 pm EST (overtime may be required)
About the Benefits Call Center Representative role :
As a member of the Benefits call center team, you will help people daily by taking calls and actively listening while discussing employee benefits.
Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming customer calls while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients.
Your punctuality and dependability are key to our client’s success.
Requirements
We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive resolution.
To be successful in this role, you will have :
- Excellent written and verbal communication skills in both English and Spanish
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem / router
- Keyboarding and MS Office proficiency
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma or GED
- Must have the ability to pass a background check, potentially including Employment and Education verification (in some instances, a drug test will be required, THC included)
- Must be 18 years or older
Working For You :
We value our team members and offer perks and rewards designed to enhance your well-being and career growth :
- Health, dental, and vision from your first day
- Retirement savings
- Employee discounts
- Career growth
- Paid training
- Paid time off
- Great work environment
Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
- Apply to the role and provide your basic profile information (2 minutes)
- Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
- If you qualify for the role, a recruiter will reach out to discuss the opportunity!
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You can personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
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