Customer Success Intern

Rilla Customer Success Team Role

Rilla is the leading conversation intelligence software for outside sales. Think solar, roofing, and real estate sales reps. They talk to customers face to face, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales. Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M salespeople who work offline. We're growing 20% MoM, have hundreds of clients, including Fortune 500 companies, Net Revenue Retention above 150%, an NPS higher than the iPhone's, and we are cash flow positive! We are one of the fastest growing startups in the world right now and in history. We're backed by Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world. And we're a Cloud 100 Rising Star company.

Rilla's Customer Success Team sits at the unique intersection of customers, product, and go to market. In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successful onboard and implement Rilla, and leverage data and financial analysis to achieve account growth. Your contributions will be instrumental in driving our customers' revenue growth and align their success with Rilla's growth. You will play a critical role in maintaining one of our key metrics - Net Revenue Retention - an important component of Rilla's ongoing growth and success.

You'll be responsible for :

• Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
• Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.
• Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.
• Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
• Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.

Who You Are :

What We Need :