General Manager

Company Description

Windstar Lines, Inc. provides luxury motorcoach and charter bus service locally, regionally, and nationwide. The company boasts a fleet of 200+ late-model, meticulously clean coaches in 12 locations across the United States.

Windstar Lines serves a wide variety of customers including tour companies, schools, universities, senior citizen groups, government agencies, bank travel clubs, military, community organizations, politicians, and sports teams.

Role Description

This is a Full-time General Manager position located on-site in Rockford, IL. The General Manager will oversee and operate daily activities and coordination of staff to include drivers, cleaners, technicians and customer support.

Qualifications

• Experience in the transportation industry, preferably in motorcoach charter
• Management skills and experience overseeing the work of teams and staff
• Excellent interpersonal skills with a focus on customer satisfaction
• Strong organizational and problem-solving abilities
• Proficiency in budgeting, financial strategy, and performance metrics
• Knowledge of DOT regulations and compliance standards
• Bachelor's degree in Business Administration, Transportation, or a related field preferred

Essential Job Functions

• Ensures all departments are properly staffed by overseeing the effective recruiting, hiring, and promoting the right people for the right positions.
• Makes sure employees are being effectively managed daily to maximize productivity and morale, including through coaching of key leaders / employees.
• Optimizes employee performance through effective ongoing evaluations, recognition, rewards, and discipline / corrective-management to produce expected results.
• Strengthens employee performance through timely training and development.
• Effectively structures the organizations systems, processes, and procedures to facilitate the achievement of results and productive intra-company / inter-departmental coordination.
• Successfully resolves deviations from expected performance through systems that monitor and track performance.
• Ensures adherence to policies and procedures; and makes policy recommendations to the executive team.
• Continuously seeks new and more productive ways to achieve company goals.
• Ensures the company proactively and effectively manages customer expectations.
• Promotes, evaluates, monitors and is responsive to customer feedback, including the resolution of issues and problems.
• Continuously seeks new and more productive ways to achieve company goals.
12 days ago