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Bilingual Call Center Representative

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Call Center Representative - Bilingual to provide support in a remote setting.Key ResponsibilitiesDirect communication with members, providers, and health plans regarding benefits and eligibilityResolve customer complaints and escalate issues to management when necessaryFollow up on unresolved issues and keep all parties updated on the statusRequired Qualifications1+ year of Member Services experience in the Healthcare industryProficient with computersBilingual in English and SpanishStrong understanding of health plan terminology preferredAvailability to work Monday - Friday, 8 : 00 AM - 7 : 00 PM EST / 5 : 00 AM - 4 : 00 PM PST

17 days ago
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