Customer Service Consultant, Guest Experience

Job Description

Job Description

Description : ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.

As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

As a Customer Service Consultant , you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate

KEY RESPONSIBILITIES

Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.

Recommend additional services and products tailored to guests’ needs to enhance their experience.

Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.

Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.

Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.

Work closely with the team to achieve goals and continuously improve the quality of service.

Requirements : What You Bring

Additional Requirements

What We Offer You