Automotive Service Coordinator - Full Time

Job Description

Job Description

Westbury Alfa Romeo / Fiat is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture.

Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Click Link below to learn more about our group and dealership

VIP Automotive Group

Westbury Alfa Romeo / Fiat

Service Coordinator

Full Time Opportunity

Monday - Friday 7 : 30 - 4 : 30 PM

Opportunity for advancement!

Benefits Include :

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including :

• Medical and Dental Insurance
• 401(k)
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
• Comprehensive employee recognition programs.
• Opportunities for career advancement.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Reconciles customer bills.

Receives cash, checks and credit card payments from customers; records amount received.

Makes change and issues receipts to customers.

Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

Maintains and files repair orders, parts invoices, rental forms; lists missing documents.

Closes all open invoices.

Reconciles gas purchase statements.

Assists service and parts department with telephone coverage.

Provides clerical and secretarial assistance to parts and service departments.

Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.

Maintains a professional appearance.

Greets clients and processes necessary paperwork for a loaner car.

Ensures that the client presents a valid driver's license and insurance card and makes a copy for the dealership's record.

Pull client cars up to the loaner area and valets cars when needed.

Check loaner cars for damage and makes a notation of any damage while with the client.

Make sure all loaner cars have a full tank of gas.

Give other team members a helping hand with their duties, as needed.

Input all aspects of loaner car to pre owned status into all applicable systems.

Coding warranty claims.

Keeps work area neat and clean.

Performs other duties as assigned.

Adheres to schedule that is presented

Receives payments for services and parts transactions and plays a key role in maintaining customer satisfaction

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

A positive attitude, a keen sense of attention to detail, and a go-getter spirit is absolutely needed to succeed in this role

• Must be able to keep up with a fast paced work environment.
• Previous telephone and internet sales experience is a plus
• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and the ability to effectively manage priorities
• Excellent listening skills and the ability to ask probing questions to better understand client concerns and overcome objections
• Must possess a friendly attitude and be comfortable developing rapport with customers over the phone.
• Must enjoy working on a team and be self-motivated

Job Type : Full-time

Salary : $20.00 - $24.00 per hour based on experience

Schedule :

Monday - Friday 7 : 30AM - 4 : 30PM