Senior Technical Program Manager, Prime Video Customer Relationship and Marketing Tech

Prime Video (PV) is changing the way hundreds of millions of customers consume and interact with video around the world. Prime Video’s Customer Relationship Marketing Technology (CRMT) org mission is to help PV become the entertainment destination for global customers by delivering customer lifecycle management programs that operate across all offer types and customer touch points both inside and outside of our apps.

We build, maintain, and obsess over the relationship we have with our customers, and use relevant content and offers to keep customers excited.

Our vision is to make every Amazon customer engaged with Prime Video and the Amazon ecosystem across all moments of their lifecycle journey, from awareness, acquisition, onboarding and activation, engagement, retention, to win-back.

We build and scale a holistic customer relationship management program to deliver automated and personalized marketing messages to Prime Video customers worldwide.

Our team builds, maintains, and obsesses over our customer communication programs delivered in Prime Video’s owned marketing channels and surfaces, including customer emails, app push notifications, WhatsApp, and Amazon.

com promotions. We deliver billions of messages to tens of millions of customers world wide across 200 territories and 30+ languages.

We are looking for a talented Senior Technical Program Manager to join the engineering group for automated marketing programs in outbound (Email, Push Notification, WhatsApp) and inside of the Prime Video app.

This is a unique opportunity to play a key role in an incredibly fast-growing business. The ideal candidate will be passionate about simple and elegant software solutions, customer-centric products, and utilizing agile development processes.

You will look at problems holistically, beyond the borders of your team, and thrive on solutions that require thinking at multiple levels, from strategic to business tactical to system goals to specific interfaces.

You don't shrink from the spotlight, able to coordinate cross-org meetings, field difficult questions, and create positive collaborative outcomes.

You are adept at reading and writing documents for both a highly technical and an executive audience. You ensure solutions are reliable, scalable and secure, and always keep the customer's best interest in mind.

The technical program management leader will have an enormous opportunity to impact both the customer and partner experience, design, architecture, and implementation of cutting-edge products that will reach tens of millions of customers world-wide.

This position requires a proactive, highly motivated individual with an aptitude for critical thinking, program innovation, invent and simplify, and who can think big while also diving deep.

The successful candidate will be a self-starter who is comfortable with ambiguity, is customer obsessed, analytical, detail oriented, and enjoys solving complex business problems.

This role requires strong collaboration and relationship-building skills as you will partner with Product and Tech teams, Global & Regional Marketing Teams and Senior Leaders.

Key job responsibilities

• Work with and empower several teams of software engineering managers and engineers to remove blockers and collaboratively deliver projects.
• Liaise closely with engineering, stakeholders in Product Management, Business / Marketing, and other functions to ensure you’re building the right products and measuring their success
• Establish and clearly communicate project roadmaps with your team, management, and principal stakeholders and deliver from ideation to launch
• Work with peers across teams to determine scope, align dependencies, proactively surface and mitigate risks to deliver results.
• Participate and provide inputs into systems design, architecture, and scaling discussions. Lead the cross org collaboration discussions to deliver complex tech solutions at scale.
• Argue for the right outcomes with data, conviction, and diplomacy

A day in the life

As part of this role, you’ll have the opportunity to work across many groups within and outside Prime Video while delivering new features to improve the global customer experience.

You will also need to frequently engage business, product and technology leaders and be a strong advocate for our customers.

The software teams you will work with are mostly located on the US west coast, but you will partner with teams globally.

We are open to hiring candidates to work out of one of the following locations :

Seattle, WA, USA Sunnyvale, CA, USA

BASIC QUALIFICATIONS

• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing / delivering product and technical roadmaps

PREFERRED QUALIFICATIONS

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's / SLA's used to drive multi-million dollar businesses and reporting to senior leadership
19 days ago