Loss Mitigation Liaison

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

Act as the Single Point of Contact (SPOC) for mortgage loan borrowers during the loss mitigation process

Communicate with borrowers regarding their accounts, loss mitigation options, and foreclosure processes

Ensure compliance with state and federal laws while maintaining internal control standards

Required Qualifications

A combined 4 years of higher education and / or work experience, including at least 1 year in collections or customer service

Ability to communicate effectively and professionally over the phone

Proficiency with word processing and spreadsheet software

Excellent customer service skills