Assistant Director, The HUB - Office of the Provost

Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions.

With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it.

If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Office of Enrollment Management comprises five functional areas, including The HUB - a one-stop student service center that provides individualized, professional and highly efficient enrollment services to students and families.

The HUB and the other offices within Enrollment Management, including the Office of Admission, University Registrar’s Office, Student Financials and Enrollment Systems,, and the Office of International Education, work together to provide students, families and the campus community with student support and administrative services from the time of recruitment, to enrollment and all the way through graduation.

The HUB staff are responsible for delivering comprehensive services and counsel for matters related to financial aid, billing and payments, ID cards, and registration and academic records with the goal of supporting and enhancing Carnegie Mellon’s recruitment, retention and persistence goals..

We’re seeking an Assistant Director of The HUB to join the team! The role is responsible for providing enrollment-related support services and counseling to current undergraduate and graduate students and family members.

Core Responsibilities :

Provides comprehensive counseling to students and parents regarding the undergraduate and graduate enrollment and related processes.

Respond to and resolve all inquiries from students and parents regarding University enrollment policies and practices. Review and resolve student enrollment and tuition issues.

Counsels and advises students and parents concerning the financial aid process and eligibility requirements and resolves related disputes.

Recommend and make arrangements for financing alternatives for students and parents. Evaluate financial aid applications, determine student’s eligibility for federal, state, and institutional grants, loans, and student employment financial aid awards.

Advising students and families through the special and unusual circumstances process.

• Acts as liaison between Enrollment Management and specific colleges to assist colleges in understanding student enrollment processes.
• Establish and maintain relationships with students, families and academic departments within the college model.
• Design and deliver information and services to all students via presentations, webinars and tabling events.
• Advise on student account payments for tuition, fees, room, and board and resolve disputes. Create individualized payment arrangements with students.

Manage assigned student caseload for student retention and persistence efforts.

• Evaluates processes, gathers data, analyzes alternatives, and proposes solutions to streamline services.
• Assists in the selection and training process of newly hired staff and work-study students.

Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences.

We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications :

• Bachelor’s Degree
• 1-3 years of experience in customer service in addition to academic registration and enrollment experience.
• Previous financial aid administration experience is highly desired.
• Excellent organization, problem-solving, reasoning, and interpersonal skills.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements :

Successful background check

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are have the opportunity to experience the full spectrum of advantages from to an enticing offering a generous employer contribution.

You can also unlock your potential with and take well-deserved breaks with ample and observed . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our to help navigate childcare needs, , and so much more!