Technician I, DMAC Helpdesk

Job Summary :

Support the DMAC department by providing technical support via Zoom, email, and

telephone to DMAC software users and regional partners. Assist in providing data to other ESC

departments for planning purposes and assist with general DMAC support. Work with third parties to maintain accurate reports.

Qualifications :

Education / Training :

High School Diploma / GED

Prefer college hours or Associates Degree

Experience :

School experience preferred but not required.

Strong technology Skills

Prefer previous technical support experience

Knowledge / Skills :

Ability to prioritize, organize, and manage multiple tasks

Ability to communicate clearly and effectively

Effective interpersonal skills

Demonstrate proficiency in the use of computers and standard applications

Strong organizational skills

Mental Demands / Physical Demands / Environmental Factors :

Must be able to maintain emotional control under stress

Work with frequent interruptions during scheduled work

Cooperate with staff members and outside customers

Ability to multi-task

Majority of working conditions will be indoors

Major Responsibilities and Duties :

• Provide phone and email support to school districts for online testing in DMAC as well as support for other applications related to State and Local Assessments, Curriculum Planning,
• Support regional partners and school personnel in submitting class roster and state data files for import into DMAC for use with various applications within the suite
• Maintain scheduled class roster imports, including communicating with districts at the beginning and end of year to initiate and pause automated rosters.
• All other duties as assigned.

The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties, and skills required.

Funding :

All Region 7 ESC employees are at-will employees. Because your assignment is funded by grants, federal funding, and / or special funding, your continued employment is expressly conditioned on the availability of funding for the position. If funding becomes unavailable due to loss of state / federal funding or due to financial constraints of Region 7 ESC, your position is subject to immediate termination.