Kitchen, Bath & Lighting Store Manager

Kitchen, Bath & Lighting Store Manager

The Kitchen, Bath & Lighting Store Manager will be responsible for all management and supervisory responsibilities to ensure an exceptional customer experience. This position will have both contractor and retail showroom sales responsibilities.

Responsibilities :

Customer Development :

Ensure all customers receive a customer experience worthy of the Brand

Manage expectations for the customer experience

Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes including strategies for presentations, follow-up, outreach plans and pricing promotions

Balance the drive to close sales with big picture understanding of margin and profitability goals

Effectively resolve customer issues, ensuring timely resolution of problems

Lead by example, developing your own client relationships, delivering superior service and sales results

Establish strong client relationships for the purpose of repeat and referral business

Assist customers in the selection of plumbing products, cabinetry, countertops, and other related products

Visit job sites as needed to provide client services

Be active in local business-related organizations

Maintain accurate and organized customer files; review the files regularly to ensure superior customer service

Team Development :

Attract, develop, and retain high-performance talent :

Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom's geographic area

Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise

Own the new hire on-boarding experience for all showroom sales and support staff; manage the new hire training process, assess the learning rate and adjust training plans as needed

Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills

Train all associates on the company's expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process

Partner to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom staff

Manage individual and showroom performance results : Review and assess sales associates' forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded

Proactively coach associates who are not meeting performance expectations, to identify deliverables and expectations to get performance back on track

Business Operations :

Partner with business leaders as needed on coaching, employee progression and development and formal performance improvement plans

Manage showroom price adjustments within expedient timeframe

Keep displays current; sell old displays; plan and coordinate installation of new displays

Develop a strong working knowledge of showroom P&L

Drive the administrative and support functions in the showroom

Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands

Manage account receivables and develop follow-up plan with showroom staff on non-responsive accounts

Drive all reporting processes for the showroom, including daily, weekly, monthly, and annual reports. Provide appropriate action plan proposals to upper management based on your analysis of the report data

Ensure office support structure is maintained, including supplies and equipment

Establish and manage an operating budget for the store, inclusive of sales goals and monthly reviews

Serve as liaison between store and other departments. Ensure professional, positive relationships with First Supply

Coordinate special events sponsored by store

Assist with marketing functions for store to include all forms of advertising media and special events

Participate as a member of the Store Manager Group

Other duties / responsibilities as assigned by the District Manager

Qualifications :

Bachelors degree from four-year college or minimum of five years related experience in retail environment and minimum of three years management experience OR equivalent combination of education and experience

Excellent verbal and written communication skills

Excellent organizational and people skills

CKD or CBD certification a plus

Ability to multi-task and yet pay close attention to detail

Computer knowledge and skills particularly Microsoft Office (Word and Excel) and CAD systems and the ability to learn First Supply LLC's business system

Starting salary is between $60,000 / yr. - $70,000 / yr. based on experience.

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About Gerhard's / First Supply :

Gerhard's, owned and operated by First Supply, is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors to Gerhard's will view complete kitchen and bath suites, many of them working models. In addition to kitchen and bath accessories many specially featured products are available such as cabinetry, countertops, tankless water heaters and central vacuum systems to name a few. All product offerings include a vast selection of eco-friendly options.

First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump / well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. First Supply LLC is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.