Engagement Manager

Overview

C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence.

The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases.

At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.

C5i caters to some of the world’s largest enterprises, including many Fortune 500 companies. The company’s clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors.

C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.

Global offices

United States Canada United Kingdom United Arab of Emirates India

Job Responsibilities

Lead strategic client engagement from overall program delivery perspective, build relationships and professionally manage client expectations, co-create and ideate solutions and value propositions via the use of Analytics, Technology and Artificial Intelligence from C5i portfolio, and position C5i as thought leader / best in class.

Global Program and Client Management ( 60%)

• Liaise closely with global stakeholders in client organization / s to ideate, plan and execute priority programs aimed at building analytics competency, hinging on core solution design, architecting, data modelling, data science, Data / Dev / MLOps et al
• Project manage key initiatives and programs targeted to meet SLAs or commitments, with operational excellence on one hand, and growth mindset on another, and with data / business at the center
• Drive excellent client communication, meaningful conversations and transparency that demonstrates C5i capability in bringing value to the table, and being forthcoming in resolving brimming issues
• Take complete ownership of program delivery and all related client / internal coordination for able Governance, Escalation Management, Value Adds, and following the cadence on WBRs / MBRs / QBRs

People & Delivery Management ( 30%)

• Collaborate with all required C5i stakeholders including but not limited to Client Partners, Offshore Delivery Leads, HR / Hiring, Consulting, Governance, and Practice Leads across DE, DS, BI, AI, UI / UX
• Proactively develop robust processes, standardized work practices, and strong relationships through continuous focus on growth to better support client’s goals, and addressing capability proactively
• Build strong teams by hiring the best fits, building talent by addressing gaps, and keeping them challenged / motivated to let them give their best;

also, proactively plan backups / future requirements

• Keep a close tab on all P&L , compliance to Operating Metrics, and contribute in improving them
• Manage workload effectively across globally spread teams, drive knowledge management programs, and finally, ensure training gaps are identified and actioned all in collaboration with offshore teams

Innovation & Solution Development ( 10%)

Provide SME inputs on the core technical subject / application areas of Data Engineering & Modelling in the CPG space, i.

e. Solution Architecting, Data Pipelining, Data Quality, Cloud Platforms and BI / Reporting; as well as core functional areas such as HR / People Analytics, Sales / Marketing Analytics

• Collaborate with team members and other leaders in the organizations to help progress the solution / product development agenda, aimed at building capability for clients / C5i, e.g. accelerators
• Stay abreast of client and industry landscape, challenges, and problem statements, unique products / solutions, and infuse current capability by providing such inputs, and sharing knowledge

Requirements & Qualifications :

Proven Delivery and Consulting Leader with Data at the core and evolving Tech space around it, with 12+ years of experience, mostly in CPG / Retail, across multi-cultural environ, esp.

of the US and Western EU

• Solid client champion with proven expertise in managing client expectations / relationships
• Understanding of Cloud ecosystem (Azure) and operationalize of Data and Analytics Use cases / Products
• Creativity to go beyond current tools to deliver the best solution to the problem
• Executive presence, and adept at the art of managing senior client stakeholder conversations
• Bachelors in Engineering or related technical domains and Masters (Technical or Management)
• Analytics / Technology consulting experience
• Strong Problem solving, business acumen and communication
• Travel to client office locations as and when needed

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc.

If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.