Symmetry Software LLC is hiring : Technical Writer in Phoenix

Overview

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role :

As a Technical Writer at Symmetry, you will own how we deliver and communicate software changes to our clients. You’ll bring clarity to complexity while championing innovation, automation, and the use of AI-first platforms to scale the impact of every product release, update, and process improvement.

You will play a critical role in enriching our AI-powered self-service systems, ensuring they are equipped with timely, accurate, and actionable content. You’ll work with urgency and intention, delivering intelligent documentation that evolves with the pace of our software and the needs of our clients.

At Symmetry, writing about software won’t be the end of the road; You’ll redefine how software changes are communicated, automated, and consumed, activating a modern approach to documentation that accelerates our clients’ success.

Responsibilities

What you’ll do day-to-day :

Content Creation & Communication

• Develop clear, accurate, and engaging documentation for product releases and technical updates, as well as API specifications and product guides, Swagger documentation, release notes, reference articles, FAQs, client-facing communications, and more.
• Write and structure content tailored to audiences that include developers, support analysts, payroll professionals, and end users.
• Partner with the product marketing team to ensure clients receive timely, accurate, and easy-to-understand information about new features and changes. Craft and manage product update communications via tools like HubSpot.
• Maintain a consistent voice and tone aligned with Symmetry’s brand and communication standards across all formats.

Automation & AI Enablement

What Success Looks Like

Qualifications

Experience

Skills & Attributes

Education

Bachelor’s degree in Technical Communication, Journalism, English, Computer Science, or related field, or equivalent experience in technical writing for software.

Location & Compensation

Our cash compensation amount for this role is targeted at $113,000 / yr - $139,000 / yr in Scottsdale, Arizona. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.

Working at Symmetry

Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.

Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto’s people platform to hire, pay, insure, and support their team–from modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.

We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out a form and a member of our team will get in touch with you.

Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees. Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.

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